Code of Conduct
At Studio Wick, we’re not just about great hair — we’re about redefining beauty standards, promoting inclusivity, and creating a space where everyone feels safe, seen, and celebrated. To make sure every visit feels like coming home, we ask that all guests honor the following code of conduct when entering our space.
Inclusivity & Respect
We are proud to serve a diverse community and welcome individuals of all backgrounds, identities, and expressions. Discrimination, harassment, or hate speech of any kind will not be tolerated. Please respect the pronouns, identities, and boundaries of everyone in our space — clients and staff alike.
A Safe & Comfortable Environment
Studio Wick is a judgment-free zone. We strive to make every client feel valued and cared for. Inappropriate behavior, intimidation, or disrespect towards staff or other guests is not acceptable. If you ever feel uncomfortable or have concerns, we encourage open and respectful communication with your stylist or with Stephanie (Founder/Salon Owner).
Gender-Affirming Services
All our services are gender-neutral and based on style and personal preference — because hair has no gender. We honor and support every client’s individual journey of self-expression.
Professionalism & Courtesy
Our team is committed to delivering high-quality, professional services. In return, we ask that clients show the same courtesy and patience to our stylists and fellow guests. If there are concerns with your service, we welcome respectful and constructive feedback.
No Refund Policy
Studio Wick has a strict no-refund policy. All services are final. If you’re not fully satisfied, we may offer adjustments at the discretion of your stylist. Please communicate concerns during or shortly after your appointment so we can best support you.
Health, Hygiene & Safety
We’re committed to maintaining a clean, hygienic, and safe environment. Please reschedule your appointment if you’re feeling unwell, and follow any sanitation protocols in place during your visit. Your safety — and that of our team — is a top priority.
Punctuality & Scheduling
Out of respect for everyone’s time, we kindly ask clients to arrive on time for their appointments. If you’re running late or need to cancel, please notify us as early as possible. Late arrivals may result in a shortened service or the need to reschedule.
Confidentiality & Trust
We respect your privacy and hold space for authenticity. Any personal or sensitive information shared with our stylists will be treated with discretion. We ask the same in return — please respect the privacy of our team and other clients.
Community & Empowerment
Studio Wick is more than a salon — it’s a community. We encourage kindness, open-mindedness, and the celebration of individuality. Your voice matters, and we’re always open to feedback that helps us grow and evolve.
Children & Additional Guests
To keep the salon safe and comfortable for everyone, we kindly ask that clients do not bring guests or children to their appointment unless this has been discussed and approved ahead of time.
For child clients, please note:
- Our salon contains tools and equipment that are not safe for unattended children.
- In order to ensure a calm and positive experience, we require that a parent or guardian is also a current client of Studio Wick.
- If at any point a child becomes distressed (crying, overwhelmed, or unable to continue), we will pause the service and reschedule it at no extra charge. We believe that children deserve gentle, trauma-free experiences, and we’re happy to continue at a pace that feels safe and supportive for them.
We truly appreciate your understanding in helping us maintain a peaceful and protected space for all clients — big and small.
By booking an appointment with Studio Wick, you agree to uphold this Client Code of Conduct.
We reserve the right to refuse service or deny future appointments if this Code is violated, in order to maintain a welcoming and respectful space for all.
Thank you for being a part of our community. We can’t wait to welcome you into our chair and help you feel more you than ever.